Privacy and Policy

Our Casino Train respects your privacy and is committed to safeguarding your personal information. We collect personal details such as your name, email address, contact information, billing details, gaming preferences, and social media usernames to enhance your gaming experience. Additionally, we gather non-personal data like your IP address, browsing habits, device type, and operating system to better understand our guests' needs and improve our online services. All data collected remains confidential and is protected by stringent security measures, ensuring unauthorized access is prevented.

How We Collect Your Information

  • When you make reservations or bookings on the Casino Train.
  • By registering for our loyalty program, ‘StarlitSkies Rewards.’
  • Through sign-ups for promotional offers, announcements, and newsletters.
  • When you submit feedback on our services via surveys or comment cards.
  • When you participate in casino events, contests, or special gaming experiences.
  • By visiting and interacting with our website and mobile platforms.
  • Through communication via email, chat, or in-person inquiries onboard.

StarlitSkies Rewards: As a regular guest on our casino train, you can join the ‘StarlitSkies Rewards’ loyalty program. Membership is optional and offers exclusive perks and experiences. Additional personal information is required to provide these tailored services.

Emails and Communications: You may unsubscribe from promotional emails at any time through the link provided in each email. Re-subscription is possible at any time. All instructions for opting out are available within each communication.

Feedback and Comments: Comments provided through feedback forms are used solely to record your suggestions, recognize outstanding service, and improve our offerings for a better guest experience.

Why We Collect Your Information

  • To facilitate bookings, inquiries, and customer services during your journey.
  • To personalize your gaming and entertainment preferences onboard.
  • To notify you about upcoming events, special offers, or promotions.
  • To send relevant announcements, newsletters, and tailored content.
  • To analyze demographics and interests to improve our services.
  • To manage operations efficiently and plan for future growth.
  • To monitor and diagnose website performance for better user experiences.
  • To comply with legal obligations and regulations.

If we intend to use your information for other purposes, we will seek your consent when collecting your details. You may update your preferences at any time.

Information We Collect

We may gather the following types of personal information:

  • Contact Details: Name, email, phone number, mailing address
  • Booking Information: Ticket and reservation details, travel preferences
  • Payment Details: Credit/debit card information, billing address
  • Technical Data: IP address, browser type, device information, website activity
  • Communications: Details of interactions with us (e.g., customer support)

How We Use Your Information

Your information helps us:

  • Process bookings and onboard services efficiently
  • Respond to inquiries and provide customer support
  • Personalize your onboard experience
  • Send offers, promotions, and newsletters (with your consent)
  • Enhance our casino and travel offerings based on user analysis
  • Fulfill legal requirements and industry standards

Data Sharing

We may share your information with:

  • Trusted partners who assist in delivering services (e.g., payment processors)
  • Marketing collaborators (only with your consent)
  • Regulatory or law enforcement agencies when required

Data Security

Your data is safeguarded by robust security measures to prevent unauthorized access, misuse, or loss. Our security protocols include encryption, firewalls, and strict access controls, with regular audits to ensure the protection of your data.

Your Choices and Rights

You have the right to:

  • Access, update, or delete your personal information
  • Object to or restrict how we use your data
  • Withdraw your consent for marketing communications
  • Request a copy of the personal data we store about you
  • Be notified in the event of any data breaches